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This means that the support services they turn to when needed must be real-time as well,” said Andreas Heckmann, global senior vice president, Product Support, SAP. As a service providing a live support channel, Expert Chat offers direct access to the best expert for any SAP software–related problem or question at hand.” Customers can access Expert Chat through the SAP ONE Support Launchpad, which provides a central place for users to access all support channels provided by SAP.