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However these updates can be delayed by heavy network traffic, or other network issues. Verify the “Download changes since last Send/Receive” is checked, and Full Details is the option selected, and also that the item displayed in the Choose address book: dialogue box is \Global Address List. The following image represents the progression window which displays during this progress. When the Outlook Send/Receive Progress window closes the process to update the GAL is complete. The customer should now search the GAL for the information they reported was missing. If the new employee, or updated information is still not found in the GAL, assign the Footprints incident ticket you created for the incident to the Technical Operations team.